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Takedown Procedure



EXPLANATORY NOTE

We see ourselves as the ones most responsible for taking steps in ensuring that Coinschedule is not a forum for scammers and fraudsters. Therefore, we are ready to intervene and, where necessary, mediate conflicts between our Users & Subscribers.


Therefore, we ask for your help in keeping Coinschedule a secure and reliable source of information. This Notice & Take-Down Procedure (the "Procedure") seeks to protect Coinschedule, its Users and Subscribers from misrepresenting, fraudulent and/or illegal listings and information. We created this Procedure aiming to regulate the way a complaint over the quality and reliability of information in a listing is escalated and how concerns are raised over listings' legitimacy.


Firstly, we strongly encourage you to get in touch directly with the source of information in question. If you cannot find the contact details of the listing or the team behind the listing denied or failed to respond to you within reasonable time, then you should escalate the issue adhering to this procedure.



THE PROCEDURE

STEP 1:The person raising the complaint (the "Complainant") - after its failed attempt to reach the source of the information in question - must send an email to [email protected], identifying herself and explaining the reasons behind the complaint and all supporting evidence to the Complainant's claim – including but not limited to: correspondence with the source of the information in question; documents; weblinks; publications; articles; etc.
STEP 2:We will check whether the project which the information in question concerns is listed in Coinschedule. If not, then the complaint will be kept in our records in case such project applies for listing in the future.
STEP 3:If the project is listed in Coinschedule, we will notify the project's team of the complaint and of all supporting evidence provided by the Complainant, as well as the latter's identity. The project's team will need to respond within 48 hours from our notice and provide additional information that would increase the Coinschedule Trust Score of their listed project at least one grade (i.e. if the listed project had a Coinschedule Trust Score "D", the project's team will need to provide additional information that would increase their Coinschedule Trust Score to "C"). In case the project's team unreasonably denies providing us with such additional information within 48 hours from our relevant notice, we reserve the right to delist the listed project without refunding any fees paid.


Once the 48-hour deadline lapses the following scenarios are possible:

  1. 1.

    The project's team responds to the complaint by removing the information in question.

  2. 2.

    The project's team does not respond to the complaint, and:

    1. 2.1

      We conduct an internal investigation which leads to the reasonable conclusion that the information in question is misleading and/or fraudulent, and the listing is taken down as a scam. The Complainant will be informed of the result of such investigation.

    2. 2.2

      We conduct and internal investigation which does not lead to the reasonable conclusion that the information in question is misleading and/or fraudulent, and the listing is not taken down. The Complainant will be informed of the result of such investigation and on the grounds of setting her complaint aside.

  3. 3.

    The project's team responds to the complaint, but insists on validity/truthfulness of the information in question, and:

    1. 3.1

      We conduct an internal investigation which leads to the reasonable conclusion that the information in question is misleading and/or fraudulent, and the listing is taken down as a scam. The Complainant will be informed of the result of such investigation.

    2. 3.2

      We conduct and internal investigation which does not lead to the reasonable conclusion that the information in question is misleading and/or fraudulent, and the listing is not taken down. The Complainant will be informed of the result of such investigation and on the grounds of setting her complaint aside.

    3. 3.3

      We conduct an internal investigation which leads to the reasonable conclusion that the information in question is ambiguous, and we request from the project's team additional KYC information that will resolve the ambiguity. The projects team shall have to adhere to such request within 48 hours or the listing will be taken down. Until the project's team meets our request for additional KYC information and before the 48-hour deadline lapses, a notice will be placed on the listing, warning Users that the listing is under investigation by our team, and the project's Coinschedule Trust Score will be reduced to "F". If the project's team provided the requested KYC information and the ambiguity is resolved, the warning will be removed from the project's listing and a new Coinschedule Trust Score is awarded. The Complainant will be informed of the result of such investigation; and on the grounds of setting her complaint aside (if applicable).


PLEASE NOTE THAT THE PROCEDURE FORMS AN INTEGRAL PART OF OUR TERMS. FAILURE TO ADHERE TO ANY REQUESTS MADE UNDER THE PROCEDURE WILL RESULT TO A MATERIAL BREACH OF OUR TERMS. FINALLY, WE RESERVE THE RIGHT TO AMEND/MODIFY THIS PROCEDURE WITHOUT PRIOR NOTICE. THEREFORE, YOU ARE ENCOURAGED TO CHECK OUR WEBSITE FOR ANY UPDATES REGULARLY.



THE COINSCHEDULE TEAM.